TERMS AND C ONDITIONS  OF  USE MAKING AND ORDER  

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When you've decided to buy a product, click "add to cart"

You can see your cart on the right side of the page and if everything is correct - press the button "Check out"

If you've made an account then fill out the blanks for registered users (login). If not, fill out the other blanks instead.

Completing the order by pressing "order with an obligation to pay" will create the order and you receive a confirmation of order to your email.

Afterwards, we will contact you as soon as possible regarding the availability and the delivery logistics of the order. Additionally, we will send a bill to your email.

The bill contains our bank account information, to which the bank transfer has to be made for the sum which is also shown in your bill.

The transfer has to be made within 3 (three) working days.

The item will be shipped out after the transfer has been made successfully

All product prices are indicated including Value Added Tax 21%.

The shown product prices do not include delivery fees.

After the order has been made you'll be contacted as soon as possible regarding the availability of your chosen product.

Regarding warranty - All warranty inspection, repair and return services are provided according to the terms and conditions of the manufacturer of the product. Warranty duration is shown in the description of said product.

While doing the bank transfer make sure that the sender name is the same as the one in the order. Transfer details must also contain the order number.

If the product is in stock then it takes approximately 1-2 working days for the item to be delivered. If the product is in the warehouse then the delivery can range anywhere from 2 to 14 working days (after a successful bank transfer).

The delivery pricing to Latvian cities, villages and counties is 15,00 EUR, if the weight of the order is less than 25kg. If the package is heavier then the delivery pricing must be discussed with our manager.

Example: Pianos, larger sound system and other products which are heavier than 25kg. In this case, the delivery fees must be discussed with our manager. Phone number : +371 22 10 7777, e-mail: info@muzpro.eu 

If the total sum of the order exceeds 199,00 EUR and if the order can be shipped in a single box not exceeding 58x38x37cm, 20kg weight and is ordered by an individual - the shipping is free to a DPD pickup station.

You can pick up the order yourself with no additional fee in:

MUZ PRO store,

Rīga, Gustava Zemgala Gatve 71A,

(working days from 10:00 to 19:00)

The order pick up time must be coordinated with our manager.

The Warranty lasts from 1 to 3 years for all products.

1. Warranty:

1.1 Private persons - 2 years,

1.2 Legal persons - 1 year.

2. Warranty applies only if the customer can provide:

2.1 proof of purchase (invoice)

2.2 manufacturer's own card of warranty (if such is included with the purchase)

The warranty does not apply to item's accessories, power supplies and batteries, and materials which there is a limited quantity of (strings, fuses, cables, headphone capsules, microphone capsules, amp tubes, faders, speakers and so on). 

The warranty is null if:

the warranty itself is damaged, the serial number (on the product) is damaged or the client has tried to repair the product themselves;

the defect stems from the client's own misuse of the product or altering of the product outside of the recommended technical documentation;

the defect stems from "overloading" the product (electric, electromagnetic and such);

the defect stems from a natural catastrophe (floods, storms, lightning, fire, earthquake and so on);

the defect stems from foreign matter, liquids or insects entering the product;

the defect stems from the client using an off-brand power supply, accessories or other parts which the manufacturer has not certified for use with the product;

the defect stems from rapid temperature changes as well as other outside factors (smoke, dust, humidity and so on);

the defect stems from the customer not performing the regular maintenance checkup (for products which it's necessary for);

The warranty only covers damage caused by a defect in the production of the product or some hidden defect during the purchase.

The warranty applies if the product has been used properly (as noted in the product manual).

The warranty period starts from the moment of delivery of the product. We shall not be liable for any loss or expense incurred by the BUYER or other persons as a result of improper use of the product or the consequences of damage to the product.

TERMS AND CONDITIONS FOR RETURNS AND WARRANTIES

1. Right of Withdrawal (14 Days)

The client (a natural person who purchases the product for a purpose outside their trade or profession) has the right to withdraw from the contract and return the item within 14 days from the day of receiving the product without giving any reason.

During these 14 days, the client is permitted to handle and inspect the product to establish its nature, characteristics, and functioning, strictly to the same extent as they would be allowed to do in a physical store.

2. Exceptions to the Right of Withdrawal

The client cannot exercise the right of withdrawal if:

The product contains audio/video recordings or computer software, and its protective seal has been broken after delivery;

The product is custom-made or clearly personalised for the client;

The product is sealed for health or hygiene reasons and was unsealed after delivery.

3. Product Condition and Diminished Value

The client is liable for any diminished value of the goods resulting from the handling of the goods other than what is necessary to establish their nature, characteristics, and functioning. If the returned product or its original packaging is significantly damaged, misused, or missing components, SIA "MUZ PRO" reserves the right to deduct an amount corresponding to the diminished value of the product from the refund.

4. Return Process and Refunds

Costs: The cost of returning the product to the store is borne by the Buyer.

Notification: To exercise the right of withdrawal, the client must inform us of their decision by an unequivocal statement and provide proof of purchase (e.g., invoice or bank statement). We recommend using our standard form: [Link to Withdrawal Form].

Return Address: The item must be returned to our store without undue delay: SIA "MUZ PRO", Rīga, Gustava Zemgala gatve 71A, Latvia, LV-1039.

Refund Timeline: We will refund all payments received from the client, including the costs of standard delivery, within 14 days from the day we are informed of the withdrawal. We may withhold the refund until we have received the goods back or the client has supplied evidence of having sent back the goods, whichever is the earliest.

5. Statutory Warranty (24 Months)

In accordance with the Consumer Rights Protection Law of the Republic of Latvia, consumers have the right to submit a claim regarding a product that does not comply with the terms of the contract within 24 months from the date of purchase. If a manufacturing defect is discovered, the client has the right to request repair, replacement, or, in certain cases, a price reduction or refund.

6. Dispute Resolution

If a dispute arises, we always aim to resolve it through direct communication.

Consumers residing in the EU have the right to use the European Commission’s Online Dispute Resolution (ODR) platform: https://ec.europa.eu/consumers/odr/

Additional information regarding consumer rights in Latvia can be found on the Consumer Rights Protection Centre website: www.ptac.gov.lv

7. Legal Entities (B2B)

The 14-day right of withdrawal applies strictly to consumers (natural persons). These terms regarding refunds without explanation do NOT apply to purchases made by legal entities for business purposes.